Terms & Conditions
INTRODUCTION
These Terms and Conditions ("Terms") form a legally binding agreement ("Agreement") between you and Vida Ventures FZCO. Throughout this document, "House of Vida," "we," "us," or "our" refers to Vida Ventures FZCO, the operator of House of Vida. If you use any of our services, we will refer to you as "user," "visitor," "you," "your," or "yours."
This website is owned and operated by Vida Ventures FZCO, a corporation registered in the UAE Freezone. Please review our Privacy Notice to understand our privacy practices.
By using this website, you confirm that all data provided by you is accurate and up-to-date. You are responsible for maintaining and promptly updating your account information to ensure its accuracy and completeness.
TERMS OF SALE
By placing an order, you are offering to purchase a product from us under these Terms. All orders are subject to product availability and price confirmation.
Dispatch times may vary depending on availability, and any delivery time estimates are subject to delays from postal services or force majeure, for which we will not be responsible. Please refer to our Delivery Charges notice for further details.
House of Vida reserves the right to refuse any order or close your account at our discretion. If your order is accepted, we will inform you via email. When placing an order, you agree that all details provided to us are accurate, that you are authorized to use the payment method and that there are sufficient funds to cover the cost of the goods. Please note that prices of products and services may fluctuate.
OUR CONTRACT AND HOW THE CONTRACT IS FORMED
This website is operated by House of Vida. If you have any questions regarding our products, services, or this website, please contact our Customer Service team.
After placing an order, you will receive an email from House of Vida acknowledging receipt of your order (the "Order Confirmation"). Please note that this email does not mean your order has been accepted. Your order is an offer to purchase from us. All orders are subject to acceptance, and we will confirm acceptance by sending you a Dispatch Confirmation email once your products are dispatched. The contract between us (the "Contract") is only formed when the Dispatch Confirmation is sent. The Contract will only cover the products confirmed for dispatch.
PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services available on the website, including any samples we may provide, are for personal and/or professional use only. You may not sell or resell any products, services, or samples received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order if we believe, at our sole discretion, that it violates these Terms.
PRICING AND WEBSITE ERRORS
While we strive to ensure that all information, descriptions, and prices on this website are accurate, typographical errors and inaccuracies may occur. We reserve the right to correct errors, inaccuracies, or omissions and to update or change information at any time without prior notice. If we discover a pricing error with your order, we will notify you promptly and offer a refund. You can then choose to place a new order at the correct price.
When ordering through the website, please note that:
- Orders are only accepted if there are no significant errors in product descriptions or prices.
- All prices are displayed in your local currency and applicable local taxes unless otherwise specified.
- Packaging may differ from what is shown on the website.
- The weights, dimensions, and capacities provided are approximate.
- Actual product colors may vary depending on your monitor settings, and we cannot guarantee an exact match.
- All items are subject to availability, and we will notify you if the product(s) or service(s) you ordered are unavailable. We may offer alternatives of equal or higher value.
Prices on the website include VAT but exclude delivery costs, which will be added at checkout. Prices are subject to change, but these changes will not affect orders for which an Order Confirmation has been sent.
PAYMENT
The website currently supports AED & SAR. If your local currency is not available for your order, the default currency is AED, and your issuing bank will handle the conversion. Payments can be made using credit or debit cards. Upon receiving your order, we will perform a standard pre-authorisation check to ensure sufficient funds. Goods will not be dispatched until this check is completed. Your card will be charged once the order is accepted.
REFUNDS AND RETURNS POLICY
Refunds for returned items will be processed within 14 days of receiving the returned goods at our warehouse. You can use your return tracking number to confirm receipt. After processing your refund, it may take up to 14 days for the refund to be reflected by your bank.
You must take reasonable care of the products while they are in your possession. You are responsible for any loss of value resulting from improper handling. You may return items within 10 days, except for items noted on product pages. Refunds will be issued to the original payment method.
If you receive an item that is damaged or unsatisfactory, please contact us within 7 days of delivery with a photo and order number. We will not consider complaints after this period. Do not dispose of the damaged items, as they may need to be returned for a refund.
CANCELLATION REQUESTS
We may not always be able to accommodate cancellation requests, especially after processing has begun. While we strive to ship orders quickly, cancellation is not guaranteed. If you wish to cancel, please send your order number with the subject "Please Cancel My Order" via email on support@houseofvida.shop. If we cannot cancel your order, you may still return the items in accordance with our returns policy.
STOCK AVAILABILITY
All orders are subject to product availability. In the event of supply issues or if an item is out of stock, we will inform you via email or our Customer Service team. Free samples are not guaranteed.
ORDER DELIVERY
Subject to stock availability, we will aim to fulfill your order promptly. If we cannot meet the delivery date, we will inform you and offer the choice to either wait for a new delivery date or cancel the order for a full refund. Once your order is dispatched, we will email you the shipping details.
For the purposes of these Terms, "delivery" is deemed to have occurred when the product is delivered to the address specified in your order.
REFUSAL OF ORDER
House of Vida reserves the right to remove products from the website, edit content, or refuse to accept or process an order at any time, even after we have acknowledged receipt of the order. We will not be liable for withdrawing products or refusing an order. If we suspect misuse of the refund or replacement process, we reserve the right to refuse such requests.
FREE SHIPPING SERVICE
Free shipping on orders over 200 AED applies to orders placed through the website. This offer applies automatically at checkout, and the threshold is calculated after discounts but before taxes, duties, or additional fees. The free shipping offer may vary during promotions or sale periods.
COMPLAINTS
If you have any complaints, please contact our Customer Service team at support@houseofvida.shop.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and House of Vida and supersede any prior agreements. Any waiver of any provision will only be valid if in writing and signed by a Director of House of Vida. All contracts for the purchase and sale of House of Vida products will be concluded in the language of these Terms.