FAQ's
Product-Related FAQs
1. What types of candles do you offer?
We offer eco-friendly, premium candles with a luxurious look and feel. Our candles feature signature scents, and we pride ourselves on long-lasting burn times. They are available in various materials such as ceramic, crystal, and glass, perfect for elevating your space.
2. Are your candles safe to burn around pets and children?
Our candles are crafted with high-quality, non-toxic ingredients, making them generally safe for use around pets and children. However, as with all candles, we recommend keeping them out of reach of young children and pets for safety.
3. Are your candles scented with natural or synthetic fragrances?
Our candles are made with a blend of high-quality, natural and synthetic fragrances to create signature scents that are both long-lasting and safe.
4. How should I care for my candle?
To ensure a clean, long burn, trim the wick to 1/4 inch before lighting. Always allow the wax to melt completely across the top on the first burn to prevent tunneling. Never leave a burning candle unattended.
5. Why is your 100% Egyptian cotton bedsheet and pillowcase set considered the best blend on the market?
Our 100% Egyptian cotton bedsheet and pillowcase set features a luxurious 1000-thread count (TC) weave that offers superior softness, durability, and breathability. The high thread count ensures a smooth, silky feel against your skin and improves with each wash, providing you with the ultimate comfort and a premium sleeping experience.
6. What makes your natural handmade soaps from Turkey special?
Our natural handmade soaps are crafted in Turkey using traditional methods and premium ingredients. They are free from harsh chemicals and packed with nourishing oils, making them perfect for all skin types. Enjoy the gentle cleansing and moisturizing benefits, leaving your skin soft and radiant.
7. What makes your reed diffusers long-lasting and premium?
Our reed diffusers are designed to provide a continuous, long-lasting fragrance throughout your home. Made with high-quality oils and premium materials, they offer a luxurious look and feel that enhances any room’s ambiance. They last for several weeks, making them a perfect choice for a sustained, elegant fragrance.
8. Are your linen and room sprays safe and stain-free?
Yes! Our linen and room sprays are made with safe, non-toxic ingredients. They are designed to leave your fabrics smelling fresh and free from any stains. The long-lasting fragrance provides a clean, refreshing atmosphere in your home without compromising on safety or quality.
9. Are your linen sprays safe to use on all fabrics?
Our linen sprays are safe to use on most fabrics, including linens, cotton, and polyester. For delicate fabrics, we recommend testing on a small area before use.
Site-Related FAQs
1. Do you offer international shipping?
Currently, we ship only within the UAE.
2. What are your shipping timelines?
If you place your order before 3pm, it will be delivered within 24-48 hours within the UAE.
3. Do you offer free shipping?
Yes! You can qualify for free shipping on orders above AED 250. For orders under AED 250, a delivery fee of AED 25 applies for standard delivery. Same-day delivery is available for AED 35, as long as the order is placed before 12pm.
4. What should I do in case of delayed delivery?
We strive to provide the best service to our customers. If you experience a delay in delivery, please email us at customer-support@houseofvida.shop, and we will resolve the issue within 24 hours.
5. How can I return an item?
To return an item, please ensure it’s in its original packaging and in good condition. Email us at customer-support@houseofvida.shop with the reason for the return and photos of the item. Our customer service team will get back to you within 24 hours to arrange for pickup.
6. What is your refund policy?
Once your returned item is received and inspected, we will issue your refund to the original source of payment within 24-28 hours. The refund will reflect in your account according to your bank’s standard processing time.
7. Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can monitor its progress.