We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

We offer eco-friendly, premium candles with a luxurious look and feel. Our candles feature signature scents, and we pride ourselves on long-lasting burn times. They are available in various materials such as ceramic, crystal, and glass, perfect for elevating your space.

Our candles are crafted with high-quality, non-toxic ingredients, making them generally safe for use around pets and children. However, as with all candles, we recommend keeping them out of reach of young children and pets for safety.

Our candles are made with a blend of high-quality, natural and synthetic fragrances to create signature scents that are both long-lasting and safe.

To ensure a clean, long burn, trim the wick to 1/4 inch before lighting. Always allow the wax to melt completely across the top on the first burn to prevent tunneling. Never leave a burning candle unattended.

Our natural handmade soaps are crafted in Turkey using traditional methods and premium ingredients. They are free from harsh chemicals and packed with nourishing oils, making them perfect for all skin types. Enjoy the gentle cleansing and moisturizing benefits, leaving your skin soft and radiant.

Our reed diffusers are designed to provide a continuous, long-lasting fragrance throughout your home. Made with high-quality oils and premium materials, they offer a luxurious look and feel that enhances any room’s ambiance. They last for several weeks, making them a perfect choice for a sustained, elegant fragrance.

Yes! Our linen and room sprays are made with safe, non-toxic ingredients. They are designed to leave your fabrics smelling fresh and free from any stains. The long-lasting fragrance provides a clean, refreshing atmosphere in your home without compromising on safety or quality.

Our linen sprays are safe to use on most fabrics, including linens, cotton, and polyester. For delicate fabrics, we recommend testing on a small area before use.

Our processing time is 1 business day. Orders are processed Monday through Friday, excluding major holidays.

Shipping times vary but are typically 1–2 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

We apologize for any inconvenience caused by receiving a damaged item. Please email us at support@houseofvida.shop with your name, order number, and photos of the damaged product so we can assist you.

If you wish to cancel your order, please contact us immediately at support@houseofvida.shop. Cancellation requests are only possible before the order has been processed or shipped.